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Privacy Policy

  • 1 day ago
  • 6 min read

Updated: 23 hours ago

Last Updated: 31/08/2026 At Glossy Fox, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Glossy Fox collects, uses, stores and discloses personal information when you visit our website, purchase our jewellery, book or receive our nail services, contact us, or otherwise interact with us.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy. Throughout these Terms, “Glossy Fox”, “we”, “us” and “our” refer to Glossy Fox, and “You”, “your” and “customer” means any person who accesses our website, purchases a product or books a service through Glossy Fox.

The type of personal information we collect depends on how you interact with Glossy Fox.

This may include:

When you purchase jewellery

We may collect:

  • your name;

  • billing and shipping address;

  • email address;

  • telephone number;

  • order and transaction details;

  • products purchased;

  • delivery information; and

  • information you provide when contacting us about your order.

Payment information is generally processed by our third-party payment providers rather than being stored directly by Glossy Fox.

When you book nail services

We may collect:

  • your name;

  • email address;

  • telephone number;

  • appointment details;

  • information you provide through booking or client forms;

  • relevant information you voluntarily provide to help us provide or safely perform our services; and

  • communications relating to your appointments.

Please only provide information that is relevant to your appointment or requested by us.

When you contact us

If you contact Glossy Fox by email, contact form, social media or another communication method, we may collect your name, contact details and any information contained in your message.

When you subscribe to marketing

If you choose to subscribe to our mailing list or other marketing communications, we may collect your name, email address and information about your marketing preferences and interactions with our communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

When you use our website

We may automatically collect certain technical information about your visit, such as:

  • IP address;

  • browser and device information;

  • pages visited;

  • approximate location information;

  • referring website;

  • interactions with our website; and

  • information about how you use and navigate the website.

This information may be collected through cookies, analytics tools and similar technologies.

We generally collect personal information directly from you when you:

  • place an order;

  • book a nail appointment;

  • create or use an account, where available;

  • complete a booking or client form;

  • contact us;

  • subscribe to marketing communications;

  • submit a review or other content;

  • participate in a promotion; or

  • browse or interact with our website.

We may also receive personal information from third-party service providers that assist us in operating our business, such as payment, booking, ecommerce, delivery and technology providers.

Where reasonably practicable, we collect personal information directly from you.

We collect, use and disclose personal information for purposes reasonably necessary to operate Glossy Fox and provide our products and services.

These purposes may include:

  • processing and fulfilling jewellery orders;

  • arranging delivery;

  • processing payments;

  • managing nail appointments;

  • providing nail services;

  • communicating with you about your orders or appointments;

  • responding to enquiries;

  • processing returns, refunds and warranty claims;

  • maintaining customer records;

  • managing our website and online store;

  • improving our products, services and website;

  • sending marketing communications where you have consented or where otherwise permitted by law;

  • administering promotions and competitions;

  • preventing fraud or misuse;

  • maintaining website and payment security;

  • complying with legal and regulatory obligations; and

  • protecting our legitimate business interests.

We aim to collect only information that is reasonably necessary for these purposes.

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our products and services.

These may include:

Website & ecommerce providers
Our website and online store are operated using Wix.

Wix may process information on our behalf in connection with website functionality, ecommerce, hosting, security, analytics and other services.

Payment providers

We use third-party payment providers, which may include Square, Stripe and PayPal, to process payments. When you make a payment, relevant personal and transaction information may be provided to the applicable payment provider to process the transaction, prevent fraud and provide payment-related services.

Square, for example, may collect identification, contact and transaction information when processing payments for businesses using its services.

Booking provider

We use Acuity Scheduling, a Squarespace service, to manage nail appointments.

Information you provide through the booking process may be processed by Acuity/Squarespace in accordance with its privacy practices. Delivery providers

We may provide relevant information, such as your name, address and contact details, to postal or courier providers so your jewellery order can be delivered.

Other service providers

We may also use third-party providers for services such as:

  • website hosting and technology;

  • email and marketing communications;

  • analytics;

  • fraud prevention;

  • customer support;

  • accounting and administration; and

  • other services necessary to operate our business.

We only aim to provide third parties with information reasonably necessary for them to perform the relevant service.

Some of the third-party providers we use may store or process personal information outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to use reputable service providers and to ensure that information is handled appropriately.

Some third-party providers may have their own international data storage and processing arrangements.

You can find further information about how these providers handle personal information in their respective privacy policies.

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use our website and improve our online experience.

Cookies may collect information such as your browser type, device information, pages visited and interactions with the website.

We may use analytics services to help us understand website traffic and usage.

You can generally adjust your browser settings to refuse or limit cookies. However, doing so may affect certain website functionality.

Where you have subscribed to receive marketing communications from Glossy Fox, we may use your contact details to send information about:

  • new jewellery;

  • nail services;

  • promotions;

  • special offers;

  • events; and

  • other Glossy Fox news.

You can unsubscribe at any time using the unsubscribe link included in our marketing communications or by contacting us directly.

We will not knowingly send marketing communications where you have opted out, except where permitted or required by law.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically by Glossy Fox and by third-party service providers we use to operate our business.

We limit access to personal information to circumstances where it is reasonably necessary for business operations, service provision, administration or legal purposes.

While we take reasonable steps to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our products and services, maintain appropriate business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact:

Email: hello@glossyfox.com.au

We may need to verify your identity before providing access to or changing personal information.

We will respond to reasonable requests within a reasonable timeframe and in accordance with applicable privacy laws.

If you believe Glossy Fox has mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide as much detail as possible about your concern, including the relevant information or interaction.

Email: hello@glossyfox.com.au

We will consider and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, or if you are entitled to do so under applicable privacy legislation, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where it is not reasonably necessary for our business activities.

If you believe a child has provided us with personal information unnecessarily, please contact us so that we can consider the appropriate action.

Our website may contain links to third-party websites, social media platforms or other external services.

This Privacy Policy does not apply to those third-party websites or services.

We recommend reviewing the privacy policies of third parties before providing them with personal information.

Third-party providers we use to operate Glossy Fox may also collect and process information in their own capacity and under their own privacy policies.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The latest version will always be published on our website with the date it was last updated.

We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how Glossy Fox handles your personal information, please contact:

Business name: Glossy Fox ABN: 47 805 951 430 Email: hello@glossyfox.com.au Website: www.glossyfox.com.au



 
 
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