FAQ - ORDERS, SHIPPING & MORE

Orders

What is your order and shipping process?

Once your order and payment have been received, each piece is carefully selected and quality checked before being lovingly prepared for its journey to you.

Your jewellery will be placed in its own soft protective pouch and thoughtfully packaged before being securely packed for postage.

Once your shipping label has been attached, your order will be dispatched with Australia Post. Delivery times will vary depending on your location and the shipping option selected at checkout.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, PayPal and Apple Pay.

How long will it take to receive my order?

Please allow us 1-2 days to process and dispatch your Order. Once dispatched, you will receive your order in line with Aust Post delivery time frames outlined below.

	VIC	NSW	QLD	SA	TAS	ACT	NT	WA
Standard	2-4 Business Days	3-5 Business Days	4-6 Business Days	3-6 Business Days	4-6 Business Days	3-5 Business Days	6-7 Business Days	5-8 Business Days
Express	1-2 Business Days	1-3 Business Days	1-3 Business Days	1-3 Business Days	1-3 Business Days	1-3 Business Days	2-4 Business Days	2-4 Business Days

How often do you release limited items?

I am hoping to create new Glossy Fox pieces to release in limited quantities, every 6 weeks.

I love an Item but it's out of stock! What do i do?

We’re so glad you’ve found a piece you love! ✨

Glossy Fox pieces are released in limited quantities, every 6 weeks, so unfortunately, we can’t guarantee that a sold-out item will be restocked.

If there’s a particular piece you have your heart set on, feel free to get in touch — we’ll always be happy to let you know if it makes a return.

Can I cancel or change my order?

As we process orders as quickly as possible, we’re unable to guarantee that changes or cancellations can be made once an order has been placed.

If you’ve entered incorrect information or need to make a change, please contact us as soon as possible and we’ll do our best to assist before your order is dispatched.

I want to order as a gift? Do you Wrap?

All of our orders are thoughtfully packaged prior to dispatch and are definitley suitable for gifting. Please see Our Packaging, for more indepth look at how your order will appear when it arrives.

Do you offer gift cards?

Due to the limited nature of our stock and appointment availability, we do not offer gift cards at this time.

I'm having trouble placing an order. What can i do?

If you’re having trouble placing your order, first try refreshing the page or using a different or updated browser. It can also help to check that all required details have been entered correctly.

If you’re still having trouble, please get in touch with us and let us know what’s happening. We’ll do our best to help you complete your order.

My payment wasn't accepted. What now?

If you’re having trouble accessing your Glossy Fox account, first check that you’re using the correct email address and password. If you’ve forgotten your password, you can use the password reset option on the login screen.

If you’re still unable to access your account, please contact us and we’ll do our best to point you in the right direction. For account-specific login or recovery issues, you may also need to contact Wix directly, as your account is managed through their platform.If you’re having trouble accessing your Glossy Fox account, first check that you’re using the correct email address and password. If you’ve forgotten your password, you can use the password reset option on the login screen.

If you’re still unable to access your account, please contact us and we’ll do our best to point you in the right direction. For account-specific login or recovery issues, you may also need to contact Wix directly, as your account is managed through their platform.A declined payment can happen for a number of reasons, including low balance, incorrect card details, an expired card or an issue with your bank or payment provider.

Please check your payment details carefully and try again, or try an alternative payment method if one is available.

If your payment continues to be declined, we recommend contacting your bank or the relevant payment provider directly, as they may be able to provide more information about the decline.

If you’re still having trouble placing your order, please feel free to contact us and we’ll be happy to help where we can.

Shipping

Where do you ship?

We ship Australia Wide, and currently dispatch all our orders with Australia Post.

Do you ship internationally?​

At this stage we do not ship internationally. However, we do ship Australia wide and offer both standard and express postage options.

How much does shipping cost?

$9.99 Standard Domestic $14.99 Expresss Domestic

Do you offer free shipping?​

We certainly do! We offer: - Free Standard Shipping with any purchase over $100 - Free Express Shipping with any purchase over $150

My delivery is delayed, when will I receive it?

We know how exciting it is to receive your Glossy Fox order! ✨

Once your order has been dispatched, delivery is handled by Australia Post and delivery times can vary depending on your location and the shipping option selected at checkout. You can see our estimated delivery times above under, How long will it take to receive my order?

If your parcel is taking longer than expected, please check your tracking details for the latest update. If there hasn’t been an update for several days or your parcel appears to be significantly delayed, please get in touch and we’ll be happy to help where we can.

My order is marked as delivered and I can't find it.

If your tracking shows that your order has been delivered but you can’t find it, we recommend first checking around your property, including your mailbox, front door, porch or other safe places where your parcel may have been left.

It’s also worth checking whether someone else at your address has received it or if a delivery notification provides any additional information.

If you’re still unable to locate your parcel, please contact Australia Post directly using your tracking number so they can investigate the delivery. If you need a hand finding your tracking details or aren’t sure what to do next, please feel free to contact us and we’ll be happy to help.

Returns

What is your return and exchange policy?

We want you to love your Glossy Fox jewellery. ✨

Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect selection or simply deciding you no longer want an item.

However, if your order arrives faulty, damaged or incorrect, please contact us as soon as possible. We'll assess the issue and work with you to provide an appropriate remedy in accordance with our warranty and your rights under Australian Consumer Law.

Please see our Jewellery Warranty for more information about faulty or defective items. You can also find more information regarding returns via our Terms & Conditions.

How do I start a return?

If you believe your jewellery is faulty, damaged or you've received an incorrect item, please contact us with your order number, a description of the issue and clear photographs/videos of the item.

Please do not return your item until we've been in contact with you and provided return instructions.

If your return is approved because of a confirmed fault or error on our part, we'll assist with the reasonable return postage costs.

How do I return a gift?

If you've received a Glossy Fox piece as a gift and would like to return it due to a fault or issue, please contact us with the original order details where possible.

For eligible gift returns that are not being returned directly to the original purchaser, we may provide store credit to the value of the item rather than refunding the original payment method.

Store credit will be issued once the returned item has been received and assessed.

Please note that our change-of-mind policy also applies to gifts, so we cannot accept a gift simply because the recipient would prefer a different item.

How are refunds processed?

Where a refund is approved, it will be processed to the original payment method used for the purchase.

Please allow 3–5 business days for us to process your refund once an approved return has been received and assessed. Please note, it can take up to14 business days for refund amount to appear in your releveant account. Your bank or payment provider may also require additional time for the funds to appear in your account.

Original shipping costs are not refundable for change-of-mind purchases. Where a product is confirmed to be faulty or does not meet your rights under Australian Consumer Law, we'll provide the appropriate remedy, including any refund or reasonable return costs required by law.